“ Conflict in life and at work is inevitable and unavoidable. But it is how you deal with it that determines your success and enjoyment of life in full.”
Author: Liz Cassidy of Third Sigma International
Outcomes
From the application of what you learn in this Handbook you will have:
• The ability to behave proactively when entering difficult situations
• A more confident approach to difficult situations and to safely express concerns and opinions
• The ability to improve your interpersonal and conflict management skills
• The ability to recognise your contribution to difficult situations and adapt your responses as needed
• Enhanced employability skills and promotability
| Handbook Contents: |
Page |
| Introduction | 4 |
| Useful Conflict? | 5 |
| Growing Conflict | 6 |
| Collusion and Escalation of Conflict | 10 |
| The Boxes | 11 |
| Breaking Out Of The Boxes | 13 |
| Approaches to Conflict – Different Styles | 18 |
| Reframing | 19 |
| Seven-Step Approach to Resolving Conflict | 24 |
| Using "I" Statements | 29 |
| For the Curious | 33 |
| Who is Third Sigma International? | 34 |
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Conflict in life and at work is inevitable and unavoidable. But it is how you deal with it that determines your success and enjoyment of life in full.
